Privacy Policy

Borcelle Property Services (“Borcelle,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or use our services.

By accessing our website or providing your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, as well as certain information collected automatically through your use of our website.

Information You Provide

This may include:

• Full name
• Phone number
• Email address
• Property or service address
• Mailing address (if applicable)
• Company name (if applicable)
• Details about your requested services
• Property information relevant to the services requested
• Photos, documents, or other files you choose to provide
• Communications submitted through our contact forms, email, phone calls, text messages, or social media

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Date and time of access
• Pages visited
• Time spent on our website
• Referral source
• Clickstream data
• Cookie data
• Website usage analytics

This information generally does not identify you personally but helps us improve our website and services.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries
• Prepare estimates and quotations
• Schedule appointments
• Provide requested services
• Communicate regarding bookings
• Send appointment confirmations and reminders
• Process payments where applicable
• Provide customer support
• Improve our website and services
• Analyze website performance
• Prevent fraud or unauthorized activity
• Comply with legal obligations
• Resolve disputes
• Maintain our business records

With your consent where required, we may also send promotional emails, special offers, company updates, or information about new services. You may unsubscribe from marketing communications at any time.

3. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Measure marketing effectiveness
• Protect website security

You may disable cookies through your browser settings; however, doing so may affect certain website features.

4. Analytics and Third-Party Technologies

We may use services such as Google Analytics, Google Ads, Meta Pixel, or other analytics and advertising platforms to better understand how visitors use our website and to improve our marketing efforts.

These services may collect information including:

• Website traffic
• User behavior
• Device information
• Geographic region
• Session duration
• Referral sources

These third parties process information in accordance with their own privacy policies.

5. Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with:

• Employees and authorized contractors performing requested services
• Payment processing providers
• Website hosting and IT service providers
• Software platforms used to manage appointments or customer communications
• Professional advisors, where appropriate
• Government authorities or law enforcement where required by law

Any third-party service provider is expected to protect your information and use it only for the services they provide to us.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws.

When information is no longer required, it will be securely deleted, destroyed, or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• Secure servers
• SSL encryption where applicable
• Access controls
• Password protection
• Data backups
• Network security measures

While we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

8. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Update your contact information
• Request deletion of certain personal information
• Withdraw consent where applicable
• Opt out of marketing communications
• Ask questions about how your information is used

To exercise these rights, please contact us using the information provided below.

9. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your information may be processed or stored on servers located within or outside Canada where our service providers operate.

Where information is transferred internationally, we take reasonable steps to ensure it remains protected in accordance with applicable privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

The revised version will become effective immediately upon being posted on this website.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Borcelle Property Services
Email: info@borcelle.ca
Phone: 778 323 4176
Service Area: Greater Vancouver, British Columbia, Canada

We will make reasonable efforts to respond to your inquiry as promptly as possible.

Last Updated: July 12, 2026
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