Service Terms & Conditions

These Service Terms & Conditions (“Terms”) apply to all services provided by Borcelle Property Services (“Borcelle,” “we,” “our,” or “us”). By booking, approving, or receiving services from Borcelle, you agree to these Terms.

These Terms are intended to establish clear expectations between Borcelle and our customers regarding service delivery, responsibilities, payments, and related matters.

1. Scope of Services

Borcelle Property Services provides residential and commercial property services, including but not limited to:

• Regular Cleaning
• Deep Cleaning
• Move-In and Move-Out Cleaning
• Airbnb Turnover Cleaning
• Office and Commercial Cleaning
• Post-Construction Cleaning
• Pressure Washing
• Soft Washing
• Roof and Gutter Cleaning
• Window Cleaning
• Deck and Fence Cleaning
• Landscaping and Yard Maintenance
• Property Improvements
• Handyman Services
• Other property-related maintenance services

The specific services provided will be based on the agreed scope of work between Borcelle and the customer.

2. Estimates and Pricing

All estimates and quotes provided by Borcelle are based on the information available at the time of assessment.

Final pricing may change due to:

• Additional work requested by the customer
• Property condition differing from the original description
• Excessive dirt, debris, stains, or buildup
• Additional materials required
• Accessibility issues
• Safety concerns
• Changes to the project scope

Any additional charges will be communicated to the customer whenever reasonably possible before additional work is performed.

3. Booking and Service Confirmation

A service appointment is considered confirmed only after acceptance by Borcelle.

Borcelle reserves the right to:

• Decline service requests
• Adjust scheduling
• Reschedule appointments
• Refuse unsafe or unsuitable work conditions

Submitting a request or receiving an estimate does not guarantee service availability.

4. Customer Responsibilities

Before service begins, customers are responsible for:

• Providing accurate property information
• Ensuring safe access to the property
• Providing working utilities when required (such as water and electricity)
• Removing valuable, fragile, or personal items from work areas
• Informing Borcelle of any hazards, damage, special materials, or sensitive areas
• Securing pets during service appointments
• Obtaining required approvals from landlords, strata corporations, property managers, or other authorities

Borcelle is not responsible for delays, additional charges, or inability to complete services resulting from failure to meet these requirements.

5. Access to Property

Customers must provide reasonable access to the property at the scheduled service time.

If access is unavailable, locked, unsafe, or restricted, Borcelle may:

• Charge a cancellation or waiting fee
• Reschedule the appointment
• Consider the appointment completed depending on circumstances

For recurring services, customers are responsible for maintaining consistent access arrangements.

6. Payments

Payment terms will be communicated before or at the time of booking.

Accepted payment methods may include:

• Credit card
• Debit card
• Electronic transfer
• Other approved payment methods

Customers agree to pay all amounts due according to the agreed payment terms.

Late payments may result in additional fees where permitted by law.

7. Cancellation and Rescheduling Policy

Customers should provide reasonable notice when cancelling or rescheduling services.

Borcelle reserves the right to charge cancellation fees for:

• Last-minute cancellations
• Missed appointments
• No access to the property
• Same-day cancellations

Cancellation fees, if applicable, will be communicated during booking.

8. Recurring Services

For recurring cleaning or maintenance services:

• Service frequency and pricing will be agreed upon in advance.
• Customers must provide reasonable notice for schedule changes.
• Pricing may be reviewed periodically based on service requirements, operating costs, or changes in scope.

Borcelle reserves the right to modify or discontinue recurring services with reasonable notice.

9. Weather and External Conditions

For outdoor services, including pressure washing, landscaping, exterior cleaning, and property improvements, service schedules may be affected by:

• Rain
• Snow
• Extreme temperatures
• High winds
• Unsafe working conditions
• Other environmental factors

Borcelle may reschedule outdoor services when conditions may affect safety or service quality.

10. Service Limitations

While Borcelle strives to provide high-quality services, we cannot guarantee complete removal of:

• Permanent stains
• Existing damage
• Deep discoloration
• Mold, rust, or chemical stains
• Pre-existing surface deterioration
• Damage caused by improper maintenance or aging materials

Some surfaces may react differently to cleaning products, pressure washing, or treatment methods.

11. Property Damage and Liability

Borcelle takes reasonable care while performing services.

Customers must disclose any known fragile materials, existing damage, structural issues, or special conditions before service begins.

Borcelle is not responsible for:

• Pre-existing damage
• Normal wear and tear
• Hidden defects
• Damage caused by faulty materials or aging surfaces
• Issues not disclosed by the customer

If damage occurs due to our negligence, customers must notify Borcelle within a reasonable period with supporting details.

12. Photos and Documentation

Borcelle may take photographs before, during, and after services for:

• Quality control
• Documentation
• Estimates
• Training purposes
• Dispute resolution

Customer information and property images will only be used appropriately and in accordance with our Privacy Policy.

13. Safety Requirements

Borcelle prioritizes safety for customers, employees, contractors, and the public.

We reserve the right to stop or refuse work if conditions are unsafe, including:

• Hazardous materials
• Unsafe structures
• Dangerous animals
• Severe weather
• Lack of required access or utilities

14. Materials and Equipment

Borcelle may provide necessary equipment and cleaning materials unless otherwise agreed.

Customers must disclose any requirements regarding specific products, allergies, sensitive surfaces, or preferred materials before service begins.

15. Customer Satisfaction and Complaints

We value customer satisfaction.

If you have concerns regarding completed services, please contact Borcelle within a reasonable time after service completion.

We will review concerns and make reasonable efforts to address legitimate service issues.

16. Subcontractors and Service Partners

Borcelle may use qualified employees, contractors, or service partners to complete certain services.

All service providers are expected to perform work professionally and according to applicable standards.

17. Termination of Service

Borcelle may refuse or discontinue services if:

• Payment obligations are not met
• The working environment is unsafe
• The customer engages in inappropriate or abusive behavior
• The customer repeatedly violates these Terms
• The service cannot reasonably be completed

18. Limitation of Liability

To the maximum extent permitted by applicable law, Borcelle shall not be liable for indirect, incidental, special, or consequential damages arising from the provision of services.

Borcelle’s liability shall be limited to the amount paid by the customer for the specific service giving rise to the claim, except where prohibited by law.

19. Governing Law

These Terms shall be governed by the laws of the Province of British Columbia and applicable federal laws of Canada.

Any disputes arising from these Terms shall be subject to the courts of British Columbia.

20. Changes to These Terms

Borcelle reserves the right to update these Service Terms & Conditions from time to time.

Updated versions will apply to future services after being posted or communicated.

Contact Information

Borcelle Property Services
Email: info@borcelle.ca
Phone: 778 323 4176
Service Area: Greater Vancouver, British Columbia, Canada

Last Updated: July 12, 2026
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